This Refund Policy explains the circumstances in which Respired.io, Corp. doing business as Mora ("we," "us," "our") will issue refunds for paid subscriptions to the Mora Services. It supplements our Terms of Service.
1. Free trial
Mora may offer a free trial. You can cancel at any time during the trial without being charged. If you do not cancel before the trial ends, your subscription will automatically begin and you will be charged the applicable subscription fee.
2. Monthly subscriptions
Monthly subscription fees are non-refundable except where required by law. You can cancel at any time, and your cancellation will take effect at the end of the current billing period. You will retain access to paid features until the end of that period.
If you believe you were charged in error (e.g. duplicate charge, charge after a confirmed cancellation, or a billing-system error on our side), email hello@mora-marketer.com within 30 days of the charge and we will investigate. Confirmed billing errors will be refunded to the original payment method.
3. Annual subscriptions
Annual subscriptions are billed up front for the full year and are non-refundable except where required by law. If you cancel an annual subscription, your access continues until the end of the prepaid term. We do not pro-rate refunds for unused months.
For Customers who are within 14 days of an annual upgrade and who have not made substantive use of paid features (defined as: published fewer than 5 posts via Mora since upgrade, and not exported any campaign artifacts), we will, at our discretion, offer a pro-rata refund less any payment processing fees. Email hello@mora-marketer.com.
4. Plan downgrades
If you downgrade your plan mid-cycle, the new plan takes effect at the start of your next billing period. We do not pro-rate the difference; the unused portion of your higher-tier plan does not result in a refund.
5. Service outages
Mora does not generally issue financial refunds for transient service outages. Service-level credits, where applicable, are governed by the Service Level Agreement. If a sustained outage materially impairs your use of the Services, contact us and we will evaluate appropriate remediation on a case-by-case basis.
6. Statutory rights — EU / UK / Switzerland consumers
If you are a consumer in the EU, UK, or Switzerland, you may have a statutory right of withdrawal for distance contracts (typically 14 days from the start of the contract). When you sign up for Mora, you are asked to confirm that you wish the Services to begin immediately. If you confirm and use the Services during the withdrawal period, your right of withdrawal expires once performance has begun, in accordance with applicable consumer protection law.
Where statutory consumer protection rights apply that would override the terms of this policy, those statutory rights prevail.
7. How to request a refund
Email hello@mora-marketer.com with:
- The email address on your Mora account
- The transaction date and amount
- The reason for the refund request
We aim to respond within 3 business days and to issue approved refunds within 10 business days to the original payment method. Stripe-processed refunds may take an additional 5–10 days to appear on your statement depending on your bank.
8. Chargebacks
Please contact us first before initiating a chargeback. Chargebacks are costly and disruptive for both sides; in the vast majority of cases we can resolve a billing concern faster and more completely through direct support. Accounts associated with unresolved chargebacks may be suspended pending resolution.
9. Contact
Questions: hello@mora-marketer.com.