Australian SMEs adopt AI but lag on workflow change
Most Australian small and medium-sized enterprises are limiting their AI use to basic tasks like drafting emails, leaving manual workflows unchanged despite board pressure
Australian small and medium-sized enterprises (SMEs) are increasingly adopting artificial intelligence, but their usage remains limited to basic administrative tasks. Most of these businesses are currently utilizing AI primarily for drafting documents and writing emails, which leaves their core manual workflows largely intact.[1][2]
This hesitation to implement deeper workflow changes comes despite growing pressure from company boards. While leadership is pushing for more transformative technological adoption, SMEs have yet to transition from simple administrative assistance to fully automated or redesigned operational processes.[1][2]
