Avaya Infinity® Pairs with avatarin Robots to Create Customer Experiences that Unite Agentic AI, Physical AI and Humans Across Channels
Tokyo-based startup avatarin selects Avaya Infinity to integrate AI-powered social robots with traditional communication channels like chat and phone
Avaya, a global leader in enterprise software solutions based in Morristown, New Jersey, has announced that avatarin Inc. selected the Avaya Infinity platform to modernize its communications ecosystem. Based in Tokyo, avatarin is a startup spun off from ANA Holdings Inc. that specializes in the development of artificial intelligence and robotics. The collaboration focuses on creating customer experiences that integrate agentic AI, physical AI, and human agents across various communication channels.[1][2]
The implementation utilizes a unique customer experience application that orchestrates AI-powered social robots with standard communication tools like chat and phone. By employing Avaya’s tandem care approach, the system aims to provide a seamless transition between automated and human-led interactions. This integration allows for a consistent experience across channels while leveraging the specific capabilities of the Avaya Infinity ecosystem.[1][2]
The partnership highlights a strategic shift toward combining physical robotics with digital AI to enhance enterprise communications. By pairing the Avaya Infinity platform with avatarin’s social robots, the companies are working to unite different forms of AI with human expertise. This approach is intended to streamline how businesses interact with customers through both physical and digital touchpoints, ensuring that the technology remains accessible for users.[1][2]
