MSIG Hong Kong Reports Growth in Claims Settlement Ratio for Fifth Consecutive Year

MSIG Insurance Hong Kong published its 2025 Claims Report, highlighting five years of rising settlement ratios and a market-first door-to-door luggage repair service.

Justin Tomlinson

Editor-in-Chief, Mora Discover

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MSIG Hong Kong Reports Growth in Claims Settlement Ratio for Fifth Consecutive Year

MSIG Insurance (Hong Kong) Limited published its 2025 Claims Report on July 28, 2026, revealing a fifth consecutive annual increase in its overall claims settlement ratio since 2020. The annual report detailed strong operational performance across key insurance classes, reflecting the company's ongoing efforts to maintain prompt service and reliable coverage for its policyholders.[1][2]

The latest publication also spotlights MSIG's award-winning travel insurance offerings and customer-focused enhancements. Notably, the report highlighted the launch of a market-first Door-to-Door Luggage Repair Service for travel insurance customers, designed to improve post-travel support and simplify the claims process.[1][2]

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