New Survey from Vehicle Management Systems Finds Fleets Still Predominantly Rely on Messaging Outside Telematics as Demand Grows for Smarter, More Actionable Communication Workflows
A new survey from Vehicle Management Systems reveals that while 72.9% of fleets have telematics, many rely on external communication channels due to inadequate in-app features
JACKSON, Wyo. — A new industry survey released on June 16, 2026, by Vehicle Management Systems (VMS) reveals that fleet operators continue to rely heavily on basic communication channels outside of their telematics systems. While 72.9% of respondents reported having a telematics system in place, the vast majority do not use telematics communication regularly. This highlights a significant gap in the fleet industry, where current in-app telematics communications remain inadequate and underused.[1][2]
According to the survey data, 66.7% of respondents stated that telematics communication features are either unused or missing entirely. VMS, which operates as an AI-first fleet and vehicle middleware platform serving both fleet and auto retail environments, noted that current communication tools remain inadequate and are not yet robust enough to support next-generation capabilities.[1][2]
Despite the lack of adoption for current in-app tools, the survey shows a growing demand for smarter, more actionable communication workflows. Fleet operators are expressing strong interest in communication solutions that are easier to manage and more actionable in their daily operations, indicating a desire to move away from basic, disconnected messaging channels.[1][2]
