SAP CFO says AI must move beyond chatbot 'low-hanging fruit' before seeing returns

SAP's finance chief says enterprise AI must transition into complex business processes where clean data and reliability matter most

Justin Tomlinson

Editor-in-Chief, Mora Discover

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SAP CFO says AI must move beyond chatbot 'low-hanging fruit' before seeing returns

The chief financial officer of enterprise software giant SAP stated on Thursday that artificial intelligence must move beyond "low-hanging fruit" such as chatbots and coding tools before businesses can expect to see real returns on their investments. The finance chief emphasized that the future of enterprise AI lies in its integration into more complex and critical business processes.[1][2]

According to the CFO, succeeding in these complex business areas requires prioritizing clean data, operational reliability, and cost control. The executive noted that these practical factors are currently far more important for enterprises than simply gaining access to the most powerful AI models available, even as companies globally continue to pour significant funding into the technology.[2]

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