Avaya and avatarin Extend AI-Powered Customer Experience from the Contact Center to the Physical World
The collaboration combines Avaya Infinity with avatarin's AI and robotics to extend customer experience solutions from the contact center into the physical world
Avaya and avatarin Inc. have outlined the next phase of their collaboration, aiming to advance a shared vision for real-world, AI-powered customer experiences. The partnership seeks to extend these capabilities from traditional contact centers directly into the physical world. Avaya is a global leader in enterprise software solutions, while avatarin is a Tokyo-based AI and robotics company spun out of ANA HOLDINGS INC.[1][2]
The collaboration will combine the Avaya Infinity platform with avatarin's specialized AI, robotics, and real-time interaction technologies. By integrating these systems, the companies plan to deliver advanced, real-time interactive solutions that bridge digital customer service with physical environments.[2]
